Privacy Policy

MAPPLE MICROFINANCE FOUNDATION respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, date of birth, address, email ID, mobile number, identity proofs (PAN, Aadhaar, Voter ID, etc.), and other KYC details.
• Financial Information: Bank account details, income, credit history, and other information required to process loan applications.
• Usage Data: Information about how you use our website, mobile app, or digital services, including IP address, browser type, device details, and cookies.
• Communication Data: Any information you provide when contacting our support team, filling out forms, or responding to surveys.

2. How We Use Your Information

We use the collected information for:

• Processing loan applications and providing microfinance services.
• Verifying your identity and complying with regulatory/KYC norms.
• Maintaining customer records and improving our services.
• Sending important notifications, updates, and account-related communications.
• Marketing and promotional activities (only with your consent).
• Preventing fraud, unauthorized access, and ensuring data security.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information with:

• Regulatory Authorities: As required under applicable laws and compliance requirements.
• Financial Partners & Service Providers: For credit checks, loan processing, payment gateway services, and collection purposes.
• Third-Party Vendors: For technology, analytics, customer support, and communication services, under strict confidentiality agreements.
• Legal Requirements: When disclosure is required by law, regulation, or legal process.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can choose to disable cookies in your browser, but certain features of our website may not function properly.

6. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your personal information.
• Withdraw consent to marketing communications at any time.
• Request deletion of your information (subject to regulatory requirements).

7. Retention of Data

We retain your personal and financial information only as long as necessary for business, legal, and regulatory purposes. Once the retention period expires, we securely delete or anonymize the data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this page periodically to stay informed.

10. Contact Us